REFUND POLICY
Returns
Our returns policy is valid for 30 days from the date you receive your order. If more than 30 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return, the item must be unused, in perfect condition and in its original packaging.
To request a return, customers must contact our team at support@brentonlondon.com. We will then provide you with the returns form and the necessary instructions to complete the return process correctly.
Important:
All costs associated with returning an item, including return postage and any other costs related to the handling or transportation of the return, are the responsibility of the customer.
We will not accept returns that have not been requested and authorised in advance by our team via the email address above.
Items Not Eligible for Return
We are unable to accept returns for the following items:
- Gift cards
- Downloadable software products
- Certain health and personal care products
- Perishable goods, such as food, flowers, newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials or flammable liquids or gases
A receipt or proof of purchase is required for all returns. Please do not send your purchase directly back to the manufacturer.
Refunds (If Applicable)
Once we have received and inspected your returned item, we will send you an email confirming receipt and informing you whether your refund has been approved or declined.
If approved, your refund will be processed using the same payment method used for the original purchase, within a reasonable number of days.
Late or Missing Refunds
If you have not yet received your refund, we recommend that you:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as there may be a processing period before the refund is officially credited to your account.
If you have completed these steps and still have not received your refund, please contact us at support@brentonlondon.com.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you would like to exchange an item for the same product, please contact us at support@brentonlondon.com, and we will provide you with the necessary instructions.
Gifts
If the item was marked as a gift when purchased and sent directly to the recipient, the recipient will receive store credit for the value of the returned item once the return has been received and approved.
If the item was not marked as a gift at the time of purchase, or if the purchaser received the order themselves to give as a gift at a later date, the refund will be issued to the original purchaser.